Delivery Information

Delivery

We deliver throughout the Republic of Ireland.

What delivery costs

Delivery charges are calculated at checkout from your delivery address and the size of your order, and are shown in full before you pay. Nothing is added afterwards. If a charge is not shown before you commit to the order, you do not have to pay it — that is your right under Regulation 12 of S.I. 484/2013.

Dispatch and delivery times

Orders placed before 12:00 on a working day are normally dispatched the same day. Orders placed later, or at a weekend or on a public holiday, are dispatched on the next working day.

Standard delivery is usually 2 to 4 working days after dispatch. These are carrier estimates rather than guarantees.

By law we must deliver within 30 days of the contract unless we agreed a different time with you. If we miss that, you may set a further reasonable period, and if we miss that too you may cancel and receive a full refund.

You will receive a tracking reference by email when your order leaves us.

Delivery addresses

We deliver to residential and business addresses. Someone must be present to sign; if nobody is available the carrier will attempt redelivery or leave a card. Please check the address before ordering — we can change it only while the order is still with us.

Risk and ownership

The goods are at our risk until they are delivered to you or to someone you have named to receive them. If a parcel is lost or damaged in transit, that is our problem to resolve, not yours.

If something is wrong on arrival

Contact us at info@thescents.co.za or +353 89 980 6115. Under the Consumer Rights Act 2022 goods must be as described, fit for purpose and of satisfactory quality, and we are responsible if they are not. Full detail is on our Returns and Cancellations page.

Aerosols and flammable goods

Fragrance is classed as a flammable liquid and travels by road, not by air. That is a carrier restriction rather than a choice, and it is why some destinations take longer.